Help center

Absolutely. We provide sample orders so you can test the equipment before committing to larger purchases. This is especially helpful for first-time buyers or studios starting new programs.

Our MOQ is flexible. For most models, you can start with just 1 unit, depending on the product type and customization requirements. Small batch orders are welcome.

Yes. We offer full OEM and branding options. You can add your logo, choose frame colors, upholstery styles, handlebar designs, and even tailor accessories to match your brand identity.

If you’re setting up or upgrading a studio, you’re not limited to reformers alone. Most buyers choose a mix of equipment to meet different training needs, such as:

• Reformers (classic or foldable)

• Pilates chairs and barrels

• Cadillac reformers (also known as trapeze tables)

• Essential accessories like mats, resistance bands, and magic circles

• Smaller props such as stability balls or foam rollers

A reformer’s durability largely comes down to the materials. For long-term studio use, you’ll want:

• Frames built from reinforced steel, aluminum, or solid hardwood

• High-quality upholstery that’s both comfortable and easy to maintain

• Smooth-running components that ensure a quiet, stable, and responsive glide

Choosing the right build not only extends equipment life but also creates a more professional workout experience for your clients.

Studios often have different space and training needs, but several reformer features consistently add value:

• Adjustability – to accommodate clients of all body types and fitness levels

• Spring resistance variety – for progressive and customized workouts

• Heavy-duty durability – strong enough to withstand daily, intensive use

• Space efficiency – foldable, stackable, or upright storage options for studios with limited floor space

We provide detailed maintenance guidance, including video tutorials and manuals, to help you keep your equipment in top condition. Regular maintenance, such as checking accessories and cleaning surfaces, ensures your equipment remains safe and performs optimally over time.

We can customize your logo on the frame and run belt and offer a choice of belt colors at no additional cost. Other customization options, such as adjusting the frame width, leg height, or cushion softness, are available for an extra fee. We can also help you create a unique Pilates machine design to match your brand’s style—just let us know your needs, and we’ll bring your vision to life.

Customizations such as logos and belt colors are available for free and can be completed within 1-2 weeks. For more intricate customizations, like design modifications, lead times will vary based on the project’s complexity. Our team will provide updates every step of the way to ensure transparency.

Certainly! Our team of experts is here to understand your needs and suggest the ideal customization options to improve functionality, comfort, and style, ensuring the final product is tailored specifically for you.

Our after-sales service includes detailed remote video support, expert maintenance guidance, and round-the-clock technical assistance. Our dedicated team is here 24/7 to provide timely and professional help whenever you need it.

You can easily reach our technical support team via phone, email, or online chat. We also offer video call assistance and detailed troubleshooting guidance to ensure any issues are resolved promptly and effectively.

Certainly! Most of our products come 80% pre-assembled, accompanied by detailed multilingual installation manuals and videos. If you need additional help, our support team is ready to assist you step by step to ensure proper installation.

Our goal is to address all service requests within 24 hours. For urgent matters, our rapid response system ensures quick resolution, involving senior management when necessary to prioritize your needs.

Step 1: Send us an inquiry with product details such as type, quantity, and customization preferences.

Step 2: Review and confirm the order details, including product specifications, delivery address, and zip code. We’ll provide a tailored quotation.

Step 3: Complete the payment via TT, PayPal, or credit card.

Step 4: After payment confirmation, production begins. We’ll share an OQC (Outgoing Quality Control) report along with photos and videos for your approval.

Step 5: Your order is shipped, and we’ll provide logistics and tracking details.

Step 6: Receive your WellReformer Pilates equipment at your address and enjoy!

Your security is our top priority. All transactions are handled through encrypted and secure payment platforms, safeguarding your financial details and ensuring a safe and reliable payment process.

We accept TT (Telegraphic Transfer), PayPal, and major credit cards, providing you with secure and flexible payment options for your convenience.

Yes, our prices typically include Value Added Tax (VAT) where applicable based on your location. For more detailed information about taxes, feel free to reach out to our sales team.

For in-stock items, shipping is initiated within 3 business days. Customized products require up to 7 days for preparation before dispatch. Delivery times typically range from 4 to 6 weeks, depending on the destination.

Shipping costs vary based on your location. Simply share your zip code and address, and we’ll compare rates from multiple shipping providers to ensure you get the most cost-effective delivery option.

Kindly share your complete address and postal code, and we’ll consult with our trusted freight forwarders to confirm shipping availability to your location. We provide door-to-door services to most countries and regions globally and will choose the optimal shipping solution for you. Alternatively, if you have a shipping agent in China, you’re welcome to work with them directly.